Privacy policy

Last updated: May 16, 2026

SICKHAUS LTD operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). SICKHAUS LTD is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.
1. DATA CONTROLLER AND CONTACT DETAILS
For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the Data Controller is:
  • Company Name: SICKHAUS LTD
  • Company Registration Number: SC781609 (Registered in Scotland)
  • Registered Office Address: 13 Redmoss Terrace, Aberdeen, Scotland, AB12 3JU
  • Contact Email: support@sickhaus.com
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you understand the collection, use, and disclosure of your information as described in this Privacy Policy.
2. PERSONAL INFORMATION WE COLLECT OR PROCESS
We may collect or process the following categories of personal information depending on how you interact with the Services:
  • Contact Details: Your name, billing address, shipping address, phone number, and email address.
  • Financial Information: Credit card, debit card, payment card information, transaction details, form of payment, and payment confirmations via our secure payment processors.
  • Account Information: Your username, password, security questions, and shopping settings.
  • Transaction Information: The items you view, put in your cart, add to your wishlist, or purchase, return, exchange, or cancel.
  • Communications: Information you include in communications with us, including live chat transcripts and customer support emails.
  • Device and Usage Information: Information about your device, browser, network connection, IP address, and details regarding how and when you navigate the Services.
3. LAWFUL BASES FOR PROCESSING YOUR DATA
Under the UK GDPR, we must have a valid lawful basis to process your personal data. We rely on the following bases:
  • Contractual Necessity: To perform our contract with you, process payments, manage your account, fulfill your orders, and handle returns.
  • Legitimate Interests: To protect our business against fraud, secure our payment gateways, optimize website performance, improve user experience, and conduct basic marketing.
  • Legal Obligation: To comply with statutory tax, accounting, business disclosure, and product compliance reporting laws in the UK.
  • Consent: Where you explicitly choose to opt-in to marketing communications (such as newsletters or SMS alerts). You have the right to withdraw consent at any time.
4. PERSONAL INFORMATION SOURCES
We collect personal information from the following sources:
  • Directly from you: When you create an account, check out, or message us via live chat.
  • Automatically through the Services: Captured from your browser or device using cookies and similar web tracking technologies.
  • From our service providers: Data passed to us by payment gateways and tech infrastructure partners.
5. HOW WE DISCLOSE AND TRANSMIT PERSONAL INFORMATION (INTERNATIONAL TRANSFERS)
In order to provide our dropshipping and export services, we must disclose your personal data to specific third parties. Because your orders are fulfilled directly from third-party manufacturers, your personal data (specifically your name, delivery address, and phone number) will be transmitted and shared with suppliers, logistics providers, and fulfillment partners located outside the UK/EEA, primarily in China.
We ensure that these data transfers are handled in compliance with applicable law and that appropriate safety measures are taken by our primary platform host, Shopify.
We also share data with:
  • Shopify Inc. (Our e-commerce host and infrastructure provider).
  • Payment Processors (To securely handle financial data).
  • Marketing Partners (To manage targeted advertising campaigns, subject to your cookie preferences).
6. COOKIES AND THIRD-PARTY APPS
Our store uses cookies to power essential checkout features and data analytics. You have the right to accept or decline non-essential tracking cookies via the cookie consent banner on our storefront. We do not employ automated decision-making or profiling tools that produce legal effects on you.
7. YOUR UK GDPR DATA RIGHTS
If you are located in the UK or the EU, you possess strict statutory data protection rights. You can exercise these at any time by emailing us at support@sickhaus.com:
  • Right of Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can request that we correct inaccurate or incomplete data.
  • Right to Erasure (The Right to be Forgotten): You can request that we delete your data, subject to our statutory UK tax record retention requirements.
  • Right to Restrict or Object to Processing: You can object to your data being used for direct marketing or automated profiling.
  • Right to Data Portability: You can request that we transfer your digital data to another provider.
If you believe SICKHAUS LTD has mishandled your data, you have the right to lodge a formal complaint with the UK regulatory authority, the Information Commissioner's Office (ICO).

8. DATA RETENTION
We only keep your personal information for as long as necessary to fulfill your orders, resolve customer service queries, and comply with UK statutory corporation and tax laws (which require us to keep financial transaction data for a minimum of 7 years).